Senior Executive - Quality Compliance Analyst-Back Office-Underwriting Support

This role involves conducting audits, analyzing data, identifying trends, and supporting continuous improvement initiatives across underwriting and reinsurance functions.

Underwriting Quality Assurance

• Monitor transactions / calls as per set targets
• Collect data on the CTQ’s as defined in the SLA and track the same
• Participate in team huddles and provide brief on the Quality position in the process
• Prepare quality presentations and reports as per process requirement
• Providing event-based and frequency-based feedback
• Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations.
• Review and validate underwriting decisions for accuracy and consistency.
• Identify areas for improvement and recommend corrective actions or training needs.

Data Analysis & Reporting

• Gather and analyze data from audits reviews.
• Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement.

Training & Development

• Participate in the creation and delivery of training programs for processors and QA staff.
• Provide feedback and coaching based on audit findings.
• Facilitate calibration sessions and consistency checks across teams.

Compliance & Risk Management

• Ensure compliance with underwriting and reinsurance policies, procedures, and regulations.
• Collaborate with internal audit and risk teams to enhance control frameworks.

Qualifications

• Bachelor’s degree.
• 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse).
• Excellent communication and interpersonal skills.
• Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.