Associate Staff Engineer (Microsoft Dynamics 365)

• Strong hands-on experience implementing and supporting Microsoft Dynamics 365 Finance & Operations / Supply Chain Management (SCM) or AX 2012.
• Strong expertise in Dynamics 365 SCM modules, including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning , and Transportation Management.
• Proven experience leading end-to-end D365 SCM implementation projects from discovery through go-live and hypercare.
• Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory control, warehouse operations, and production planning.
• Experience conducting business requirements gathering, fit-gap analysis, solution design workshops, and functional consulting engagements.
• Expertise in configuring D365 SCM modules to meet complex business requirements and industry best practices.
• Experience creating Functional Design Documents (FDDs), business process documentation, test scenarios, user guides, and training materials.
• Strong knowledge of User Acceptance Testing (UAT), system integration testing, regression testing, and production deployments.
• Experience providing L2/L3 functional support, troubleshooting complex production issues, and performing root cause analysis (RCA).
• Familiarity with ITIL-based support processes and managing incidents, problems, and change requests within SLA-driven environments.
• Experience using ITSM and project management tools such as Azure DevOps, Jira, or ServiceNow.
• Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, and impact assessments.
• Ability to collaborate effectively with technical consultants, developers, architects, and business stakeholders.
• Strong analytical, problem-solving, stakeholder management, communication, and documentation skills.
• Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.

Responsibilities

• Lead full lifecycle Microsoft Dynamics 365 SCM implementation projects from discovery, design, configuration, testing, deployment, and post-go-live support.
• Conduct business process assessments, requirements gathering sessions, fit-gap analysis, and solution design workshops with client stakeholders.
• Configure and implement Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and related supply chain capabilities.
• Prepare functional design documents, process flows, configuration documentation, test scripts, and end-user training materials.
• Collaborate with technical teams to translate business requirements into scalable technical solutions and integrations.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and hypercare activities.
• Deliver end-user training sessions and provide knowledge transfer to business users and support teams.
• Act as the functional escalation point for L2/L3 production support and resolve complex supply chain application issues.
• Perform root cause analysis for recurring incidents and recommend long-term configuration or process improvements.
• Manage incidents, service requests, enhancements, and change requests while ensuring SLA compliance.
• Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing activities.
• Identify opportunities for process optimization and continuous improvement across supported supply chain functions.
• Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts.
• Mentor junior consultants and provide functional guidance throughout implementation and support engagements.
• Work closely with business stakeholders, project managers, architects, and cross-functional teams to ensure successful project delivery and high customer satisfaction.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.