Intern, Client Success Management

• Ensign is hiring !
• This position is for 2025 intake. Longer internship preferred.

Key Responsibilities

• Onboarding of New Client, to assist CSM in:
• Consolidating contractual requirements (SOW)
• Scheduling and coordinating kick-off meetings (both internal and with client)
• Minutes taking
• Assist to maintain accurate records, tracking progress and client requests
• Existing Client, to assist CSM in:
• Scheduling and coordinating monthly/ad-hoc meetings
• Minutes taking
• Assist to maintain accurate records, tracking progress and client requests
• Assist in project management matters
• Assist in monthly report drafting and contextualizing
• CSM Team, to assist team in:
• Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
• Updating of existing CSM team’s documents (SOP, Client Profile Sheet)
• Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP
• Collecting client’s feedback to identify common issues and opportunities for enhancing existing process
• Log extraction for specific clients