Manager Quality & Vigilance (m/f/d)

• Become a Manager Quality & Vigilance (m/f/d)
• 📍 Location: Kleve, Germany (NRW)
• Shape quality. Take ownership. Make a difference for patients.
• Are you looking to do more than just manage — to truly make an impact?
• Do you enjoy building structures, developing teams, and ensuring the highest quality and safety standards are met?
• Then Medline is the right place for you.
• About Medline – improving healthcare together
• With over 43,000 employees worldwide , Medline is one of the leading companies in the healthcare industry.

Our mission is clear

• Improve patient care
• Deliver innovative, practical medical products
• Provide sustainable and safe solutions for clinical environments

• With us, you will work close to real-world practice while being part of a globally connected organization .
• Collaborative. Reliable. On equal footing.
• Your role as a leader
• As a Manager Quality & Vigilance (m/f/d) , you will take on a key role within our QARA team in the EMEA region .
• You will actively shape the future of our Complaint Handling and Vigilance function — strategically, operationally, and most importantly, together with your team.
• 👉 You don’t just manage processes – you develop people and structures.
• 🎯 Your mission – where you make a real impact

• Lead, develop, and coach a team of Complaint & Vigilance Specialists
• Own the end-to-end complaint handling process — from intake to evaluation and reporting
• Ensure full compliance with all regulatory requirements (e.g., EU MDR)
• Continuously improve processes, tools, and workflows
• Collaborate closely with cross-functional stakeholders (QA, Regulatory, Clinical, Product Management)
• Act as a key contact for authorities and support audits and inspections
• Establish and monitor relevant KPIs to ensure transparency and high quality

👉 In short

• You ensure that quality, safety, and compliance are embedded throughout the entire product lifecycle.
• ⭐ What you bring

• Degree in a scientific, technical, or medical field
• Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
• Leadership experience, ideally across multiple locations
• Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
• Structured, analytical mindset and strong problem-solving skills
• Excellent communication skills and confidence in interacting with authorities
• Fluent English; additional languages are a plus

What sets you apart

• You take ownership, think entrepreneurially, and lead with clarity and empathy.
• 💙 Why you’ll enjoy working at Medline
• We believe that leadership is built on trust, development, and collaboration .

Here’s what you can expect

Ownership & Impact

You actively shape processes, structures, and your team.

International Collaboration

Work in a globally connected environment with high relevance.

Personal & Professional Development

We actively support your growth as a leader.

Attractive Benefits

• Flexible working arrangements
• 30 days of vacation
• Company pension scheme
• Additional benefits of an international company

• Purpose-driven role
• Your work directly contributes to patient safety.
• 💬 Ready for the next step in your leadership career?
• We look forward to getting to know you.
• Join Medline in Kleve and help shape the future of patient safety.
• Your leadership. Our trust. Shared impact.