Lead Bistro Server

Located in Kalama, The Flipside is growing and expanding with many new opportunities waiting. We are looking to add an energetic and dedicated lead to our team! This is a Full Time postion!

We offer an industry-leading benefits package that includes the following

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with a generous company match

80 Hours Paid Vacation Time

7 Paid Holidays

Volunteer Employee Program

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

• Company paid Medical Card renewal
• Additional PTO - Bereavement and Jury Duty

Position Summary

This position works in close partnership with the location Manager and The Flipside Team to promote safety, communication, development and excellence in customer service by providing day-to-day leadership in the managers absence and/or as directed by manager. Also works with manager and team in reviewing processes, seeking input, and working to improve our processes. This position is also responsible to perform the duties of a Counter Server. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities

• Performs the duties of both the Counter Server and Pizza and Sandwhich Crafter, plus acts as day to day lead for The Flipside as directed by the location Manager.
• Site Safety Point Person to help assure safe practices by team and follow-up on any safety concerns in partnership with manager and/or in managers absence.
• Helps conduct shift meetings and safety meetings. Maintains records of meetings, topic(s) covered and all attendees.
• Leads day to day problem solving with team, as directed by manager such as customer service question or concern resolution.
• Provides day to day coaching and development guidance to team in the spirit of being better together.
• Lead trainer for The Flipside team. May participate in development or revision of team training as needed. Ensures consistent training following established training protocols and requirements.
• Lead in market for consistent adaptation of Entrepreneurial Operating System (EOS) in partnership with manager.
• Participates in weekly Level 10 (L10) Leadership meetings. Provides input to Manager(s) and other Leads about issues, opportunities, challenges and wins.
• Master user of the Tablet, Point of Sale System. Facilitates and coaches effective adaptation and use of various software, including Paycom, Test Team Trainer, etc.
• Compiles reports and provides input as requested or assigned.
• Provide excellent customer service to guests and instills the same in the team.

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