Solution Delivery Engineer

Essential Job Duties

• Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners
• Designing and deploying solutions in customer environments, ensuring they function correctly and meet performance standards
• Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise
• Create detailed documentation for the solutions, including user guides and technical specifications if necessary
• Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance
• Identify opportunities for process improvement to increase throughput and enhance quality

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s degree or equivalent experience
• 2+ years’ experience with complex customer implementations & system integration
• Excellent verbal, written and interpersonal communication skills
• Highly engaging and collaborative style in working cross-functionally
• Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
• Strong troubleshooting skills; be able to quickly analyze and resolve issues
• Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
• Ability to work well in a team environment and contribute to collective goals.
• Adept at prioritizing tasks and managing multiple projects simultaneously.
• Thinks creatively, highly driven, and self-motivated
• Quick learner who thrives in a dynamic and fast-paced environment
• Strong writing skills for creating clear documentation
• Willingness to learn new technologies and adapt to changing project requirements.
• Experience with Jira, ticketing supporting system, preferred
• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
• Knowledge of APIs, web services, and integration tools.
• Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred