Carrier Relations Clerk (GDL)

What You'll Do

• Provide great customer service as you answer inbound inquiries from carriers.
• Assist in resolving carrier bill exceptions.
• Collaborate with multiple departments to provide timely resolution on inquiries.
• Track and monitor outstanding assigned issues.
• Execute administrative tasks, including document retrieval.
• Navigate multiple programs to validate payments details and documents.
• Efficiently escalate higher level issues to the correct Specialists.
• Represent the Arrive brand through transparent & professional communication with carriers via phone and email.

Qualifications

• Previous accounts payable experience preferred.
• Bilingual fluency (Spanish/English) required.
• 1 year of experience in a service-oriented role preferred.
• Proven ability to multi-task effectively in a fast-paced environment.
• Ability to remain calm and professional in tense situations.
• Able to problem-solve independently or collaboratively, depending on the situation.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft Excel and GMail.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!