Doorman

Key Responsibilities

• Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.
• Open and close doors for guests entering and leaving the hotel.
• Assist guests with luggage and coordinate with Bell Attendants when required.
• Provide directions and information regarding hotel facilities, services, events, and local attractions.
• Assist guests with transportation arrangements, including taxis and private vehicles.
• Maintain a clean, organized, and presentable entrance area at all times.
• Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.
• Assist in managing traffic flow at the hotel entrance.
• Support VIP arrivals and departures in coordination with hotel departments.
• Ensure adherence to hotel safety, security, and service standards.
• Handle guest inquiries and requests promptly and professionally.
• Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.