Freight Pay and Claims Coordinator

Primary Functions

• Coordinate with transportation vendors regarding freight invoicing
• Handle large payment data files for review, research, and process
• Responsible for freight invoice and audit discrepancies
• Research and follow up to determine department freight charge cost allocations
• Respond to, initiate, and follow through to resolution freight claims with transportation service carriers
• Oversee all GLO invoice exceptions from AFS/BBA
• Responsible for processing all claim checks and claim rejection letters received via US         mail
• Must work with collaborating teams to process physical checks from carriers
• Handle inquiries for carrier accounts for new department uses and vendor usage
• Handle internal client shipping questions and new shipping registration accounts
• Review past due carrier statements, research and track to payment resolutions
• Input and track to resolution manual carrier invoices, Credit Memos, and audit issues with third-party auditors
• Flexibility to adapt to new work tasks, assignments, improvement projects and directions as they arise
• Responsible for weekly spend upload
• Assist with quarterly quality assurance checks
• College Graduate
• Experience with Accounts Payable/Accounts Receivable and claims processing
• Freight payment experience
• 2 years of customer service experience
• Strong English proficiency required
• Strong verbal and written communication skills
• Self-starter, enthusiastic, willing to go the extra mile
• Attention to detail
• Strong Proficient with MS Office or Google G-Suite business tools, primarily Excel or Gsheets
• Knowledge/Experience of AI use would be an advantage
• Working hours: 18:00hrs to 03:00hrs Monday to Friday

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus