Adventure Course Guest Services

This position has an estimated start date of July 2026.

Summary

Guest Service Agents are the face of WildPlay Parks, playing a crucial role as the welcoming members of our brand and embodying our pride. Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise , and ensure a smooth, efficient arrival and departure at our parks.

To succeed as a Guest Service Agent, you bring a friendly, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates seamlessly with others during busi er times to enhance the overall guest experience.

Responsibilities and Duties

The Guest Service Agent ’s responsibilities include, but are no t limited to

• Provid ing personal service that exceeds guests' expectations
• Giv ing correct information regarding elemen ts, products, pricing , access requirements, and promotions
• Follo wing elem ent-specific procedures when booking or checking-in guest s and ensur ing that waivers and registration forms are completed correctly
• Admin ister ing reservations, deposits, payments, and collec ting required guest information for e ach visit
• Assist ing guests in merchandise purchases, tracking inventory, and maintain ing a clean , attractive , and organized appearance of all area s
• Mainta in ing general upkeep of park grounds and buildings
• Assist ing in other areas of operation when needed; may include in-field marketing and sales, guest bookings, retail sales, and the opening and closing procedures of the park
• At times, acting as our Food&Beverage Attendant, serving and preparing items such as ice cream and other food items to guests.

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email hidden] so that appropriate arrangements can be made.

Please note that this role involves essential physical duties, including lifting, prolonged standing, bending, periods of walking, etc. Candidates must be able to safely perform these core job requirements.

Required Qualifications and Skills

• E xperience in delivering excellent customer service
• Ability to consistently achieve high standards of work in all aspects of the role
• Unfailing attention to detail
• Excellent communication skills
• Good judgment a nd strong decision-making skills
• Ability to act both independently and as a team player
• Initiative and a proactive approach to general duties that improve the guest experience
• Openness to feedback and a positive attitude
• Physical demands include standing, sitting and occasional bending/twisting/ kneeling
• Strong verbal communication skills along with active listening
• A positive attitude and openness to feedback
• Bilingualism considered an asset, not required

Note : On-the-job training will be provided upon employment.

Work Department

Guest S ervice Agents fall under the Guest Service D epartment. They report to the Guest Service Team Leads, and Park Management.

Work Schedule

This is classified as a seasonal position. Our peak season typically runs from June to September depending on the weather and the needs of the business . Specific employee contracts are flexible and adaptable to individual availability.

Guest Service Agents work a flexible schedule of full-time and part-time employment . This includes working evenings, weekends, and holidays, at times.

Apply Online: https://www.wildplay.com/careers