Client Success Manager

The Role

As a Client Success Manager, you will be the primary point of contact for clients, working closely with internal teams to understand their needs, deliver tailored solutions, and ensure satisfaction throughout their partnership with Vivo Care. You will collaborate with our sales, patient onboarding and support teams to deliver excellent customer service and support, contributing to the success of our clients and the growth of our business.

What you will be doing

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Client onboarding and support

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Training and education

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Drive product adoption and patient enrollment

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Long-term account management

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Relationship management

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Reporting and analysis

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Troubleshooting and support

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Ability to travel to the United States as needed to support new and existing clients

What we are looking for

Experience

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• Strong problem-solving and troubleshooting skills
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• Ability to manage multiple client accounts and prioritize tasks effectively
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• Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear, understandable terms
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• Strong Excel skills
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• Tech-savvy with a strong comfort level using digital platforms and software applications
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• Ability to adapt communication, presentations and trainings to match the audience
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• Background in insurance, claims reviews or US Healthcare an asset
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• Bachelors degree or equivalent experience
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• 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.
• What you'll get from us
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• We’re a fast-growing organization where everyone has a voice, and every team member is encouraged to help share our organization’s future
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• We are passionate about our mission to modernize and improve the future of healthcare
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• We foster a culture of inclusion, collaboration, and innovation
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• We cover 100% of the employee premium for health, dental, and vision
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• Flexible PTO, we want you to take the time you need
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• Company Holiday and Paid Sick Time