Technical Support Specialist

Main Responsibilities

• Provide B2B and B2C technical support for iGaming platforms via tickets, email, chat.
• Act as a primary point of contact for clients, ensuring timely and effective issue resolution
• Troubleshoot platform-related issues, including Break-Fix, configuration, access, performance.
• Investigate, diagnose, and resolve technical problems independently or escalate when required.
• Support and guide clients in using platform features and tools efficiently.
• Work with internal technical, product, and development teams to resolve complex issues.
• Monitor incidents, follow up on open cases, and ensure SLA compliance.
• Maintain clear and professional communication with clients at all times.
• Document issues, solutions, and workflows to improve support processes and knowledge base.
• Take full ownership of assigned cases and tasks from start to resolution

Candidate Requirements

• Minimum 3+ years of experience in technical support, covering B2B or B2C environments.
• Proven track record of hands-on troubleshooting and problem-solving.
• Strong communication skills (written and verbal), with the ability to explain technical issues clearly.
• Solid technical understanding of platform usage and web-based systems.
• Experience with WordPress, GoDaddy, or similar hosting and CMS platforms is highly desirable.
• Ability to work independently and manage multiple cases simultaneously.
• Strong sense of responsibility, accountability, and ownership of tasks.
• Customer-focused mindset with a proactive and solution-oriented approach.
• Experience supporting iGaming platforms or online services is a strong advantage.

Language requirements: English