Real Estate CX- Bilingual Customer Service

Functions and Responsibilities

• Build rapport with customers by greeting them in a friendly and professional manner
• Listen attentively to customer needs and concerns; demonstrate empathy
• Learn and utilize various systems and technology platforms for internal and external actions
• Be punctual for all scheduled shifts and meetings
• Be open to feedback and help with continuous improvement opportunities
• Answer customer inquiries by researching, locating, and providing accurate information
• Notate call summary in Customer Relationship Management software

Requirements

• Bilingual (Spanish / English) is a Must
• Reside in Belize City preferably

Education Requirements

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• High School Diploma

Type

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• Full-Time Employment/on-site, Hourly (45-hrs weekly)
• Schedule flexibility required based on call centre hours