#2603249 - IT-Support 1st & 2nd Level at akut | JobSpring

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About The Role

IT-Support 1st & 2nd Level (m/w/d) For our amazing and international
Chat-Team, we are looking for a new team member with affinity for IT.
Your tasks Providing Chat-support Answering incoming calls to our
Emergency line support Providing real-time assistance and reducing
waiting times Troubleshooting of software issues and installing
software such as updates and new software acquired by the company
Creating tickets for hardware requests Fixing basic errors on
accounts, unlock accounts, and performing password resets Routing
tickets to other support teams Making a detailed record and follow-up
of the cases; also working along with other teams to provide solutions
to issues in a timely manner Your skills You are passionate about Tech
initial experience in support or customer service You think in a
structured and innovative way, enjoy working in a team and have
excellent communication and teamwork skills Reliability and an
independent way of working characterize you You have a service
mentality Fluent English, German is welcome Our offer Hybrid working
30 vacation days Holiday pay Public transportation ticket Teamevents
Trainings Laptop and cell-phone Food & beverage Jobbike by JobRad much
more We make better possible! akut... HR Consulting simplifies your
search for new career prospects and promotion opportunities. We are
your specialist in the placement of specialists and managers in the
office, finance, IT & engineering sectors. For this position you will
be working for us internally.

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