Product Owner Learning Tools (LMS)

Want to join Azqore, named "Best Technology Outsourcing Solution" 2025 ( Wealth Briefing Awards ) ?

A subsidiary of Indosuez Wealth Management , the wealth management arm of the Crédit Agricole Group , and Capgemini, Azqore is an international company specializing in Information Systems outsourcing and Banking Operations Processing for private banking players .

We provide our customers with an Integrated Information System (S2i), and a full range of digital banking products and services .

We also handle our customers' back office operations from three hubs, in Switzerland, Singapore and Portugal . By 2020, Azqore will have 200 billion (CHF) in assets under management, represented by some thirty banks.

Our Banking Operations department stands out for the excellence of its unique tailor-made service, recognized by customers and the market alike. Nearly 200 employees work closely together in Switzerland and Singapore to handle the banking operations of demanding customers.

🤓 The team

Based in Lisbon, within the multicultural Knowledge Management team, whose main responsibilities are

• Sharing knowledge across Indosuez and with Azqore’s external clients
• Identifying training needs (internal and client-facing)
• Supporting employees in learning and understanding our systems

You will be based at ARTS building, Avenida Dom João II, 43, 1990-084 Lisbon.

👨‍🔧 Your responsibilities

Reporting to the Head of Knowledge Management, you act as the functional and technical reference for knowledge & learning tools (in particular the Learning Management System – LMS). You help industrialize practices, enhance the user experience, and support adoption by both employees and clients.

1. LMS Administration & Engagement

• Update and maintain content (catalog, learning paths, materials) in line with releases and new features
• Administer key functionalities: user management, access rights, groups, enrolments, reporting
• Monitor usage (analytics, most-viewed content, completion rates) and recommend actions to improve adoption and effectiveness
• Drive content promotion (campaigns, user communities, communications)
• Contribute to ongoing monitoring and continuous improvement of digital learning tools

1. Support & Enablement (Knowledge + Learning)

• Support business and IT teams in applying KM best practices (knowledge capture, documentation, update cycles)
• Produce and maintain enablement materials: user guides, FAQs, contribution standards, how-to’s
• Coordinate contributors/SMEs (input collection, review, publishing)
• Contribute to process improvements: quality, governance, and content lifecycle management

1. Contribution to the Knowledge Management Strategy

• Support the KM lead in implementing Azqore’s global KM strategy
• Identify new training/knowledge needs (new products, new developments, new regions)
• Propose pragmatic and creative solutions to strengthen knowledge sharing and reuse

🧙‍♂️ Your core competencies

• Bachelor’s degree (or equivalent); initial experience (internship/apprenticeship) with digital tools is a plus
• Strong interest in platforms (LMS and Confluence): configuration, content structuring, data/reporting mindset, continuous improvement
• Strong organizational skills, attention to detail, ability to manage multiple topics in parallel
• Excellent communication skills (written and verbal) and strong documentation skills (clear, actionable materials)
• Comfortable engaging with a wide range of stakeholders (IT teams, business teams, clients)
• Confluence: You have a deep, practical understanding of Confluence.
• Tech-Savvy: You possess a foundation in HTML coding.
• KM Specialist: You are knowledgeable in current knowledge management best practices.
• Content Creator: You are adept or interested at designing engaging video content and developing e-learning modules using Articulate Storyline.

Languages

• Fluent French (written and spoken) is a plus (lot of documentations in French)
• Professional English, minimum B2 (written and spoken) — regular interactions with Singapore & Switzerland

💥 Benefits

• 25 days of annual leave for a healthy work-life balance.
• Generous healthcare contribution and attractive pension plan
• 14-month salary structure (12 months + vacation + Christmas allowance).
• Meal card (Pluxee – €11.60/day).
• Annual performance bonus .
• Hybrid work model – up to 2 days/week from home.
• Permanent contract in a stable and professional environment.
• Ongoing training and career development within Azqore and the Crédit Agricole Group.

🎯 About the recruitment process?

• One of our Talent Acquisition Partner will contact you for an initial discussion.
• If you decide (you & the Talent Acquisition Partner) to go ahead with the process, you'll have a meeting with the manager.
• Taking the next step in the process? An interview (through Teams Meeting) with our Head of Global Operations based in Switzerland.
• Then a last HR interview is waiting to get to know you better.
• You will also complete a test on your motivational levers (PULSIONS) if you progress to the final selection process.

• 👩‍🦯 Inclusion and diversity
• Acting every day in the interests of our customers and society, we are a group committed to diversity in all its forms and to inclusion.
• We are committed to combating cognitive bias, and train our managers accordingly.
• As a company operating in the IT sector, which suffers from a structural lack of female representation, we attach particular importance to developing the gender mix of our teams.
• All our positions are open to people with disabilities.
• We're not looking for a standard profile, we're looking to identify your unique talent.