Guest Registration & Compliance Coordinator

Deluxe Homes L.L.C (Yerevan, Armenia) is a distinguished IT subsidiary-company of a Dubai-based, leading vacation rentals operator - Deluxe Holiday Homes™ ( www.deluxehomes.ae ).

We are seeking a customer-focused and highly motivated Guest Registration & Compliance Coordinator to join our team in Yerevan, Armenia . As a Compliance Coordinator , you will oversee guest registrations, regulatory compliance, documentation management, and operational coordination to ensure efficient and compliant guest accommodation processes.. The ideal candidate should possess excellent communication skills, patience, and a passion for helping others. This role requires the ability to multitask, work efficiently in a fast-paced environment, and contribute to a positive and collaborative team atmosphere.

Responsibilities

• Maintain accurate guest arrival and departure schedules.
• Send pre-arrival reminders to guests and ensure timely submission of required forms and identification documents.
• Process and manage guest registrations received via email and designated online portals.
• Complete and maintain DTCM registrations in accordance with regulatory requirements.
• Verify the accuracy and completeness of guest documentation and registration records.
• Coordinate with security representatives, community management, and relevant authorities to resolve registration-related issues.
• Maintain organized records of registrations, approvals, correspondence, and compliance documentation.
• Prepare and submit daily operational and registration status reports to management.
• Follow up on pending registrations and ensure guest information is updated promptly.
• Support guest onboarding activities and administrative compliance procedures.
• Update financial details for tentative bookings received through booking portals.
• Manage community, portal, and DTCM registration updates for booking extensions, cancellations, and shortened stays.
• Process guest viewing requests, move-in and move-out procedures, and movers' access registrations.
• Review and adjust DTCM reconciliation discrepancies and financial variances.
• Create and assign tasks to the Listing Team when property information is incomplete in the PMS system.
• Escalate cases received from communities to the Landlord Support Team.
• Assist management with additional administrative and operational tasks as required.

Working Conditions

Work hours may include evenings, weekends, and holidays based on the needs of the business.

Benefits

• Competitive Salary Package,
• Opportunities for professional growth and development,
• A supportive and collaborative work environment.

If you are passionate about customer service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for the Guest Registration & Compliance Coordinator position. Join our team and contribute to creating positive customer experiences!