CUSTOMER SERVICE AGENT

The individual will communicate with passengers, airport users, airlines and other stakeholders to ensure the excellent delivery of customer service and buggy transport service. This individual will also interact with client's Team Leader and other staff in their section and department to build and maintain effective working relationships and maintain high standards and quality of work.

This individual will work mostly in an air-conditioned environment, which will be occupied 24 hours by airport users. During peak times of the day, work will be demanding as a high volume of passenger flow will be seen during these peak times. This individual will not be stationed at a desk

during their working shift but will be mobile, moving around the terminal assisting passengers.

The role will be required to work on a rotating shift basis, typical on 12-hour shift pattern 4 days on, 2 days off.