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Lead Technical Support Engineer

IF1860 GE Power Conversion India Private Limited · Chennai, India

Technical Support / HelpdeskLeadExternal listingfull-time9 days ago

About The Role

Job Description Summary

  • Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required
  • To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.
  • To support Service projects as required.
  • This role may involve site work supporting customers

Job Description

MAIN TASKS AND ACTIVITIES

  • Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations.
  • Application or development of engineering standards.
  • Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems.
  • Use of Smart Serve to document all customer cases and follow up to completion
  • Preparation of Pre Site packs for FSE’s detailing technical requirements and providing appropriate instructions for works.
  • Create customer warning notices and advice notices in response to discovery of a hardware or software problem.
  • Specify, design, and document drive trains including electrical design, selection and specification of components, application software.
  • Specification, design or use of computer simulation and calculation tools.
  • Perform internal and external training
  • Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors.
  • Produce technical/design specifications, and documents to help customers with problems.
  • Put together technical proposals for upgrades of legacy systems.
  • Liaise with COE engineering support as and when required
  • Some overseas travel may be required.

Qualifications

  • Graduate with 12+ years of Experience of drive train and/or power system design.
  • Experience of BESS and Solar Systems
  • Knowledge of control systems
  • Simulation programming.
  • Previous knowledge and experience of GE Vernova drive products and systems.
  • Practical experience in the retrofitting of control systems

Desired Characteristics

  • Good team player
  • Effective communicator
  • Enthusiastic
  • Flexible and adaptable
  • Works well under pressure

Additional Information

Relocation Assistance Provided: No

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