Assistant Store Manager- NEW STORE OPENING

PLEASE NOTE: Applicants must be aged 18+ due to the nature of the product.

Are you a confident retail leader looking for your next step?

We're looking for an experienced Assistant Store Manager who can support the day-to-day running of a busy retail environment, coach and develop team members, and help deliver an exceptional customer experience. If you enjoy leading from the front and supporting a high-performing team, this could be the perfect opportunity.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role

As the Assistant Store Manager, you will support the Store Manager in delivering excellent sales results, operational standards, and customer experiences. You will act as a role model for the team, helping to drive performance and ensuring the store operates smoothly on a day-to-day basis.

• Support the Store Manager in coaching, developing, and motivating the retail team
• Lead by example on the shop floor, delivering exceptional customer service and sales performance
• Assist with the day-to-day operation of the store, including stock management, reporting, cash handling, and opening and closing procedures
• Help maintain high standards of store presentation, compliance, and operational excellence
• Support onboarding and ongoing training to ensure team members are confident in communicating IQOS products and features

This is a hands-on leadership role, with full training and support provided to help you succeed.

About You

• Enjoys coaching and supporting others to achieve their best
• Is proactive, organised, and able to manage multiple priorities
• Has strong retail operational knowledge and experience in a customer-facing environment
• Leads by example and contributes positively to team performance
• Is customer-focused, enthusiastic, and passionate about delivering excellence
• Builds strong relationships with colleagues and stakeholders
• Demonstrates resilience, adaptability, and a positive attitude

Interview Process

• Screening call
• 1st stage Virtual Interview
• 2nd stage in person Interview in Hammersmith

Take the next step in your retail management career and join us as an Assistant Store Manager.

INDHP