On-site Representative - PBH

At AJW, delivering world-class service is at the heart of everything we do. We’re looking for a dedicated On-Site Representative – PBH to be the first point of contact for one of our valued customers. Based at their location, you’ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.

What you’ll be doing

Customer Requirements & Order Management

• Conduct Quantum Interrogation, market research, and IPC validation to support procurement.
• Perform technical and alternate PN research to identify suitable alternatives.
• Assess customer payment viability and negotiate cost-effective procurement.
• Manage end-to-end order processing, ensuring accuracy and on-time delivery.

Logistics, Exchange & Warranty Management

• Oversee exchange orders, resolving quarantine and traceability issues.
• Manage core identification, off-core returns, and warranty (RMA) processes.
• Handle credit note and invoice queries, ensuring timely resolution.

Customer Service & Relationship Management

• Act as the primary customer interface, handling queries and escalations.
• Coordinate contract reviews and track performance against service levels.
• Maintain customer procedure sheets and drive process improvements.
• Respond to urgent/AOG demands and identify additional service opportunities.