SW SUPPORT SPECIALIST

Skills

• Good knowledge & experience on IT environment i.e computer skills (potential to learn different systems)
• Trouble shooting skills
• Analytical skills
• Networking skills
• Good communication and presentation skills
• Good skills in Swedish & English, both written and oral
• Knowledge about and interest for system integration is an advantage
• Knowledge about applications TechTool, Prosis, Matris, CareTrack, Co-Pilot is an advantage but not a must
• Good knowledge about VCE products is desirable
• Knowledge about VCE After Market (Processes & Tools) is an advantage
• Personal skills
• You are a team player with a holistic view. You contribute to the team spirit and help out creating a positive atmosphere
• You are a flexible person who takes own initiatives and are open to change
• You are service minded with focus on the Customer Do you want to be a team player in a Global team? Come join us!
• Software Systems & Soft Tools – Global Technical Support at VCE After Market is now looking for a SW SUPPORT SPECIALIST

Job Description

Provide support to users (Mechanics, Dealers, Regional users, Global users, other internal users) when they use Support Tool Applications for VCE products

Participate in New Soft Product projects to secure future support

Main tasks

Support users and help them to solve issues with the different Support Tool Applications, and/when needed assign cases to other functions

Be a filter between users and Application owners

Coordinate helpdesk function globally in 4 regions

EMEA – AMERICAS – APAC – CHINA

Continuously inform users and application owners of known issues

Help out with material, information & training during e.g regional Dealer events

Set up Campaigns for VCE products

Assign cases to Back-office when required

Do you recognize yourself in some of the topics above?

In that case do not hesitate to apply for the position!

For more information please contact

Pia Wessman, Manager Global Tech Support SW & Tools, +46 16 5414274 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Construction Equipment, one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.