Business analyst

Business analysts for the IKEA Planning experience Programme (IPEX),

IKEA of Sweden, Malmö

To be successful in this role

To succeed in this role you need to have strong interest in home furnishing and people’s everyday life at home, experience and a good understanding of customer and co-worker needs in the buying and selling process.

You ideally bring retail, business analyst and projects experience. An interest in new technologies and how they could improve customer and co-worker experiences in the future will be of great value.

You have experience in business process creation and understand the importance of processes in overall and you take a human approach to it.

You enjoy an agile and iterative, yet structured way of working and achieving results together with a team in a flexible environment, but also have a strong individual drive to deliver high quality results on time. You have good communication and networking skills and are fluent in written and spoken English.

Travelling based on business needs will be necessary. The assignment as Business analyst

As a Business analyst in the IKEA planning experience Programme you will over time work with a broad variety of topics, securing that customer and co-worker needs in the buying and selling journey are analyzed, described and translated into business requirements as a base for the planning experiences and digital solutions that are up and running or that we will create. You will secure that any business process changes that are needed are understood and anchored as part of the business requirements. You´ll be working as part of the relevant teams in IPEX, and stakeholders across IKEA. The goal of IPEX is to support and empower customers to find their personal best home furnishing solutions. We will create great planning experiences through providing activities and tools harmonized across channels to give the customer reassurance and confidence, enabling them to proceed in their buying journey and make decisions, independent of the channel or platform being used.

Our customers should experience an inspiring, fun, simple and rewarding planning journey based on their needs and preferences. Our co-workers and service partners should experience a fun, efficient and unbroken sales process.

The planning experience will be an integral part of the entire seamless buying and selling experience and a key contributor to converting visitors into happy customers and to engaging with our customers from the start. Utilizing data around and about our products to create more personalized experiences is an integral part of the work we do.