About The Role

Business Overview

Rakuten Group provides over 70 services across a wide range of domains both in
Japan and internationally, including internet services such as e-commerce, travel,
and digital content; fintech (financial) services including credit cards, banking,
securities, e-money, and smartphone app payments; mobile carrier services; and
professional sports.
*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

The Fraud Prevention Department is a newly established organization founded in
April 2026, reporting directly to the President & CEO, created to achieve healthy
and sustainable service growth for Rakuten Mobile. It simultaneously pursues
user-friendly service design and business profitability and convenience.
Beyond responding to individual fraud cases, the department carries a strategic
mission of building the governance framework itself in collaboration with senior
management. As a newly established organization, there is the freedom to design
systems and culture from scratch without being constrained by precedent.
The department consists of five sections. This position sits within the
"Business Collaboration Section."
*Note: While this position handles Fraud Prevention Department work for Rakuten
Mobile, Inc., the employing entity will be Rakuten Group, Inc.

[Mission of the Business Collaboration Section]

Fraud prevention is not just about "defense." The Business Collaboration Section
works closely with Marketing, SHOP teams, and other business units to design and
drive systems that maximize revenue while keeping fraud risk under control.
We develop professionals in fraud prevention who never impede business growth.
[Why This Role is Compelling]

Dynamism Under Direct Executive Leadership

As an organization reporting directly to the President & CEO, your proposals
connect directly to executive decisions. An environment where frontline
operations and management move as one.

Building an Organization from Scratch

In this launch phase, you can lead with full autonomy over process design,
team culture, and system requirements — shaping the department from the ground up.

Unique Market Value

Gain fraud prevention expertise found nowhere else: Rakuten's vast economic
ecosystem data combined with Rakuten Mobile's real-time traffic intelligence.

Expanding Career Paths

Career paths extend beyond fraud prevention to quality improvement across the
group, marketing strategy, governance, and more.

Position

Why We Hire

With Rakuten Mobile's rapid business expansion, the volume of regulatory,
internal control, and management reporting work has grown significantly.
We are expanding headcount to cover policy management, KPI tracking, and external
reporting functions. Candidates without fraud prevention frontline experience are
very welcome — backgrounds in governance, compliance, or corporate planning
are highly valued.

Position Details

Fraud Prevention Strategy Planning and Execution

Design systems to predict and control fraud risk in collaboration with each
business unit.

Mid-to-Long-Term Roadmap Development

Architect forward-looking defense strategies and drive them with clear
prioritization.

Building a Cross-Organizational Fraud Prevention Management Structure

Serve as the driving force for fraud prevention initiatives by working closely
with Marketing, SHOP teams, and other departments.

Defense Planning and Execution Plan Development

Develop plans that minimize disruption to each department while maximizing
defensive effectiveness.

Work Environment

[Department Composition]

Headcount: Approximately 20 members in the Fraud Prevention Department

(approximately 5 per section)

Age distribution: 6 in their 20s, 8 in their 30s, 6 in their 40s
New graduate to mid-career hire ratio: 2:8

[Average Overtime]

Approximately 20 hours/month
*May vary depending on projects and time of year.

Mandatory Qualifications

Any one of the following / Target: 3+ years of experience
*Practical experience in fraud prevention is not required.
Candidates from other industries are very welcome.
1.Experience leading business projects at a company
Includes driving initiatives by involving multiple business units such as
marketing, sales, or development.
2.Practical experience in business process improvement or transformation
at a consulting firm or company
Includes problem analysis, solution planning, and coordinating with
internal/external stakeholders. Any industry or company size accepted.
3.Experience planning and driving mid-to-long-term roadmaps at a company
Track record of planning initiatives with a 3+ year horizon, building
internal consensus, and driving execution through to completion.

Desired Qualifications

Team management experience
Practical experience in fraud prevention, security, or AML/CFT-related work
Knowledge in fraud prevention domains: fraud detection, monitoring, or

countermeasure design

Experience using data analysis / BI tools for problem discovery and

decision-making (SQL, BI tools, dashboard design)

Experience leading business automation or systematization projects

(e.g., RPA or workflow system implementation)

Work experience in e-commerce, mobile, fintech, or payments
Ability to quickly understand Rakuten Mobile's business model and

fraud risk structure

Business-level English proficiency (email writing, document creation,

meeting participation)

Other Information

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
Employee Conditions: https://global.rakuten.com/corp/careers/information/
Culture: https://global.rakuten.com/corp/careers/culture/

#business #director #projectmanager #informationsecurity #privacygovernance #communicationsandenergy

Languages

Japanese (Overall - 4 - Fluent)

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Company wide Project Lead-Manager Candidate(Cross functional Collaboration with Rakuten Mobile Business Units)- Anti-Fraud Department (AFD)