Chief Operating Officer

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Responsibilities

P&L and Business Performance

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• Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan.
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• Build forecast discipline, monthly operating reviews, and a culture of hitting commitments.
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• Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period.
• Commercial Engine (Sales + Revenue Operations)
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• Partner with the Head of Sales to scale enterprise SNF chain deals and regional expansion.
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• Build the pricing, contracting, RFP response, and revenue realization motion for the US market.
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• Drive pipeline accountability, quota design, territory planning, and commercial KPIs.

Operational and Clinical Excellence

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• Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments.
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• Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success.
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• Drive adoption metrics: alerts reviewed, percent of residents monitored, clinical actions taken, rehospitalization impact.

Team and Leadership

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• Directly manage the Heads of Sales, Operations, Clinical Operations, and Revenue Operations.
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• Hire, develop, and raise the bar on talent as the US business scales.
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• Act as the voice of the US business in global leadership forums.

Cross-Geo Execution

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• Partner daily with India-based Engineering, Product, Finance, HR, and Supply Chain teams.
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• Translate US market realities into the global product roadmap.
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• Run effective cross-time-zone execution with clean hand-offs and feedback loops.

Account Management Excellence

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• Own post-sale customer relationships across all SNF accounts — from single-facility pilots to multi-site enterprise chains — ensuring high retention, expansion, and NPS.
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• Build and institutionalize a structured account management playbook: QBRs, clinical outcome reviews, escalation protocols, and renewal cadence.
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• Drive net revenue retention by identifying upsell and cross-sell opportunities within the existing customer base, including additional wards, modules, and adjacent use cases.
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• Serve as the executive sponsor for strategic accounts, maintaining senior relationships with SNF administrators, Directors of Nursing, and corporate operations leads.
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• Translate customer feedback and usage patterns into actionable insights for Product, Clinical, and Commercial teams to improve retention and product-market fit.

Compliance and Regulatory Affairs (US)

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Ensure Dozee's US operations — commercial, clinical, and data — remain fully compliant with applicable federal and state regulations, including HIPAA, CMS conditions of participation, and Medicare Part B RPM billing requirements.

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Partner with Legal and Finance to maintain compliant contracting, business associate agreements (BAAs), and billing practices across all SNF accounts.

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Stay current on evolving RPM reimbursement policy, CMS rule changes, and state-level telehealth and licensure requirements; translate regulatory developments into operational and commercial implications.

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Build internal compliance SOPs for data privacy, incident reporting, and clinical documentation to meet the standards of SNF accreditation bodies and payer audits.

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Liaise with external legal counsel, compliance advisors, and industry bodies to proactively manage regulatory risk as the US business scales.

Requirements

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Operator tenure: 12+ years in operator, commercial leadership, or general management roles in a B2B business, with at least one tour running a full P&L at the business unit, regional, or divisional level.

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Commercial chops: Deep fluency in revenue operations — forecasting, pipeline management, quota design, pricing, deal desk, and commercial KPIs.

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Multi-site deployment: Scaled a business where success depends on repeatable deployments across dozens or hundreds of customer sites — training frontline users, managing on-site rollout, driving adoption.

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Zero-to-one builder: Stood up SOPs, dashboards, and operating cadence from scratch in a scaling company. You have built an operating rhythm, not inherited it.

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Cross-geo stamina: Worked daily with teams in a 10+ hour time-zone split for 18+ months. India is our primary engineering and product hub — this is non-negotiable.

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Learning speed: Track record of adapting fast to new verticals, domains, and regulatory environments.