Senior Global Product Support Engineer (all genders)

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams achievements. We strive to create an inclusive and diverse culture where everyone s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they re inspired to unleash the power of innovation... 1 Senior Global Product Support Engineer (all genders) LOCATION: Villach, AT, 9500 REQ ID: 200855 What you'll do * Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. * Analytical troubleshooting of technical problems to component level. * Performs complete installation/relocation start-up services * Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required. * Installations and/or relocations of equipment at customers' sites. * Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. * Assist in complex field modifications and updates as released in Engineering Change Notifications. * Maintain records and reports as required to properly coordinate activities with supervisors and customers. * Planning, management, and execution of projects of a limited scope and duration Who we're looking for * Technical education in electronics, engineering or other applicable field of study (Bachelor) * min. 3 years of equivalent work experience * Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location * Understand and work from electrical and mechanical schematics and diagrams * Ability to interpret operation manuals to determine root cause of tool failures * Experience in Microsoft Office Suite * Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail * Perform effectively in a demanding environment with changing workloads * Adhere to customer rules and policies regarding worksite behavior and safety * Able to travel frequently (> 75%) What We're Offering This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in the occupation group F depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year. WORKING HOURS * Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30) APPLICATION: If you are interested in this position, please apply ONLINE under: / OUR COMMITMENT We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Das Mindestentgelt für die Stelle als Senior Global Product Support Engineer (all genders) beträgt 3.802,93 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung.