Professional Busines Support Specialists

Position Description

•  Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
•  Processing claims from third-party service providers, including invoice review, payment and PO generation
•  Maintain the highest level of customer service and quality

 Make outbound calls to customers for the purpose of

•  Promoting the sales of Service Solutions and Preventive Maintenance
•  Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.
•  Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
•  Adherence to Miele’s core principles, professional appearance and conduct standards.

Responsibilities

•  Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
•  Data management for customers
•  Coordinate machine requests for Professional orders
•  Assure the appropriate input and processing of all necessary orders for Professional
•  Collect all credit information and contact information for receivables.
•  Assure the appropriate pricing of quotes
•  Follow up where necessary with customers/sales/service representatives when related to orders or quotes
•  Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
•  Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
•  Assist with projects for all lines within the Professional Department
•  Interact professionally with customers on the phone, email, etc. as necessary
•  Other duties as assigned
• $65000 to $75000