Patient Relations Officer - KSA

We are hiring an experienced Patient Relations Officer for reputed Company in Saudi Arabia

Job Purpose

• Serve as the primary point of contact for patients and their families.
• Deliver excellent customer service.
• Address patient concerns and ensure a positive patient experience.
• Facilitate communication between patients and healthcare providers.
• Support high standards of patient care and satisfaction.

Key Responsibilities

• Follow departmental policies, SOPs, and procedures.
• Perform daily duties in accordance with established standards.
• Welcome patients and visitors.
• Assist with patient registration and appointment scheduling.
• Respond to inquiries and provide general information.
• Handle patient complaints, concerns, and grievances professionally.
• Escalate unresolved issues when required.
• Act as a liaison between patients, families, and medical staff.
• Communicate patient feedback accurately and diplomatically.
• Educate patients and visitors about hospital services, policies, and procedures.
• Maintain accurate records of patient interactions and complaints.
• Ensure confidentiality and data security.
• Collect patient feedback through surveys and direct communication.
• Support continuous service improvement initiatives.
• Ensure compliance with hospital policies, infection control, and confidentiality regulations.
• Coordinate with medical, administrative, and support departments.
• Assist in organizing patient engagement activities and orientation sessions.
• Comply with safety, health, and environmental procedures.
• Perform additional duties as assigned.