Shift Manager - London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Opportunity

• Please note: We offer Day and Night Shifts
• As the Shift Manager at Relay, you can expect to have the following responsibilities

• Overseeing sortation operations during your shift to ensure targets are met
• Supporting with recruitment, onboarding, and training of site operatives
• Leading, motivating, and coaching your team to high performance
• Ensuring health & safety standards are upheld and continuously improved
• Identifying and acting on opportunities to drive efficiency and service quality
• Collaborating with stakeholders to support the wider success of the site

Who Will Thrive in this role?

• Previous experience in a fast-paced operational or warehouse environment
• A proactive leader with strong communication and team-building skills
• Able to think on your feet, solve problems, and make sound decisions under pressure
• Comfortable using data to track performance and make improvements
• A hands-on, positive attitude and a willingness to roll up your sleeves

Fast and Focused Hiring Process

1. Talent Acquisition Interview - 30 min
2. Hiring Manager Interview - 45 mins
3. Final Interview - 1 hour
4. Decision and offer within 48 hours. Our process mirrors our pace of work.

Compensation, Benefits & Workplace

• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
• Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
• 25 days of holidays
• Enhanced parental leave.
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

• If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
• Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.