BAGUIO - Loakan 2023

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BAGUIO - Loakan 2023

Req ID#: 136068

Baguio, Philippines, PH

Operations

About Us

Sitel Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in.

Job Summary

• Sitel is looking for passionate customer service associates who can live and breathe our core values.
• We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.
• Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.
• What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Skills/Knowledge/Abilities

Experience Target

Specialized Certifications

BAGUIO - Loakan 2023

Get to Know Us

We are Foundever™. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

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Job Snapshot

Employment type

• Full-Time

Locations

• Pasig
• Quezon City
• Mandaluyong
• Tarlac
• Baguio
• Palawan

Compensation and Benefits

Well done

• Competitive compensation package
• Performance incentive plans
• Rewards and recognition programs

Get well

• Coverage for Same Gender Partners and Domestic & Common-law Partners
• HIV/AIDS coverage
• Voluntary enrollment of over-aged dependents
• Mental Health coverage
• Solo parents can enroll both parents and children
• Unlimited formulary medicine and medicine reimbursement
• Optical and dental coverage
• Bereavement assistance

Well-being

• Salary loans from our partner financial institutions
• Foundever™ Perks associate discount program
• Ever Better program
• State of the art site facilities
• MAX (My Associate Experience)

Well-rounded

• Track training programs
• Access to My Academy and Empower Center
• My Associate Experience Learn Program

Apply Now

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