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Špecialisti v oblasti reklamy a marketingu

Servers.com SK s. r. o. · Bratislavský kraj, Slovakia

External listingfull-time27 days ago

About The Role

  • Main responsibilities
  • Handle complex customer requests through the ticketing system and live chat in Russian and English.
  • Investigate and resolve discrepancies related to invoices, payments, refunds, credits, service charges, and account balances.
  • Prepare contracts and coordinate the signing process with customers and internal stakeholders.
  • Work with internal billing and invoicing platforms, CRM, and other operational systems.
  • Verify the accuracy of customer, contractual, and billing information.
  • Coordinate complex cases with Finance, Sales, Account Management, Support, and other departments.
  • Manage escalations and ensure that customers receive clear, accurate, and timely responses.
  • Identify recurring billing issues and suggest improvements to internal processes.
  • Support and mentor less experienced Billing Support Specialists.
  • Prepare and update instructions for internal and customer-facing knowledge bases.
  • Participate in testing changes to billing systems and related workflows.
  • Maintain a high standard of data confidentiality and accuracy.
  • Our expectations
  • At least four years of relevant experience in billing support, financial operations, accounts receivable, subscription services, or B2B customer support.
  • Proven experience independently handling complex billing enquiries, complaints, and escalations.
  • Good understanding of invoicing, payments, refunds, credit notes, account balances, and reconciliation processes.
  • Experience preparing, reviewing, or coordinating commercial contracts and related customer documentation.
  • Confident user of billing platforms, CRM systems, ticketing tools, and invoicing software.
  • Strong Excel or Google Sheets skills, including formulas, filters, lookups, and pivot tables.
  • Strong numerical and analytical skills with the ability to investigate discrepancies across multiple systems.
  • Excellent attention to detail and the ability to work accurately with financial and contractual information.
  • Ability to prioritize a significant workload and take ownership of cases through to their complete resolution.
  • Experience coordinating issues with Finance, Sales, Legal, Account Management, and technical departments.
  • Ability to explain complex billing matters clearly to both customers and internal stakeholders.
  • Strong business correspondence and customer-communication skills.
  • Fluency in written and spoken Russian.
  • English at Upper-Intermediate level or higher, sufficient for meetings, negotiations, and professional correspondence with international customers.
  • Ability to mentor colleagues, share knowledge, and contribute to process improvement.
  • Interest in technology and the ability to understand technically complex products and services.
  • Would be a plus
  • Experience in the hosting, cloud, telecommunications, SaaS, or other subscription-based industry.
  • Knowledge of recurring, usage-based, and multi-currency billing models.
  • Experience working with payment providers, failed transactions, chargebacks, or payment disputes.

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