Arm & Hammer Poultry Technical Service Manager

About the Role

Provide technical support to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with poultry producers and their network of influencers.

Work Environment

Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on farm customer support as coordinated by the Sales organization.
• Provide support to turkey industry with special emphasis on preventative health management, disease diagnosis and interventions to achieve highest food safety standards.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up about 60%.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
• Experienced in preventative health management, disease diagnosis and use of prebiotics and probiotics.
• Strong PC skills to include MS Office and CRM (Salesforce preferred).

Education and Experience

• DVM with strong training/experience in poultry health and management.
• 5+ years industry or university experience in technical support with primary expertise in turkey and broiler production systems.
• Expertise in Gut Health Management is desirable.
• Previous product development experience helpful.
• Proven track record of working in a team-based environment.

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

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