Arm & Hammer Dairy Technical Service Manager

Job Summary

Arm & Hammer is seeking a Dairy Technical Service Manager to join our team. This role is responsible for providing technical support to the North America sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy producers and their network of influencers.

Work Environment

Remote : This role is performed on a remote basis. Occasional attendance at in- person meetings required as business needs dictate.

Role Accountabilities and Responsibilities

• Deliver technical support aligned to defined sales targets for accelerated growth in North America.
• Interface with AHAN Marketing, Sales, Product Management and, Innovation functions to ensure support activities align with respective functional group initiatives.
• Provide on-farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product/offering on-farm demonstration trials.
• Interface with other Technical Services Managers to facilitate collaborative idea exchange.
• Must be able to travel up about 60%.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner, in a fast-paced environment.
• Strong PC skills to include MS Office.

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of five years industry or university experience in technical support with primary expertise in dairy production in the U.S.
• Previous product development experience helpful.
• Proven track record of working in a team-based environment.

• Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
• For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/