Retail Sales Associate

RETAIL SALES ASSOCIATE

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION: Hard Rock Cafe Los Angeles

POSITION TITLE: Retail Sales Associate

REPORTS TO: Department Manager and/or General Manager

DIRECT REPORTS: Vanessa Cadena

DATE CREATED: 04/15/2026

FLSA STATUS: Hourly - Overtime Non-Exempt

POSITION SUMMARY

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

•  Greeting guests.
•  Answering questions - accurately and politely.
•  Answering the phone.
•  Making proficient sales transactions - using a point-of-sale system.
•  Handling cash and other forms of payment.
•  Maintaining proper cash drawer balances.
•  Directing guests to areas/restrooms.
•  Demonstrating impeccable product knowledge.
•  Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
•  Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
•  Maintaining a clean and organized store.
•  Maintaining proper product stock levels – through retail pulls & inventories.
•  Displaying Retail product – through HRC’s visual display standards.
•  Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
•  Assuring the complete satisfaction of each and every guest.
•  Creating memorable experiences.
•  Entertaining guests to create “Raving Fans.”
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

HARD ROCK INTERNATIONAL JOB DESCRIPTION: RETAIL SALES ASSOCIATE

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

SKILLS

•  Remaining calm in a hectic, fast-paced atmosphere.
•  Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
•  Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

•  Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
•  Ability to sit for extended periods of time.
•  Ability to make repeating movements of the arms, hands, and wrists.
•  Ability to express or exchange ideas verbally and perceive sound by ear.
•  Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
•  Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
•  Ability to turn or twist body parts in a circular motion.
•  Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
•  Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

•  Maintaining a well-groomed appearance (“having a plan”).
•  Following all uniform guidelines.
•  Practicing all general safety & sanitation standards.
•  Recycling products, where possible.
•  Maintaining HRC’s 5 core Values and Mission Statement.

GENERAL SIGN OFF

• The employee is expected to adhere to all company policies and to act as a role model.
• I have read and understand this job description.

Pay Range

$19 - $25/Hourly