Sr. Associate, Technical Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary

• Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs.
• Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions

What you bring to the role

• Recognized skilled specialist in job area.
• May be responsible for leading daily operations.
• May train, delegate and review the work of lower-level employees.
• Problems typically are not routine and require analysis, judgment and initiative.
• Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
• Provides administrative or technical support at a specialist level.
• Incumbents are highly proficient in a broad range of activities related to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Makes recommendations for new procedures.
• Incumbents independently perform a wide range of complex duties under general guidance from supervisors.
• Known in the department/group as the “knowledge base” of information.
• Acts independently to determine methods and procedures on new assignments.
• Often acts as a facilitator and team leader.

Qualifications

• Two year college degree or equivalent experience and minimum five years’ functional experience.
• OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.

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