IT Data Systems Technician

Diamond Foundry Inc. is solving the thermal limitation at the foundation of today's most exciting tech industries -- AI & cloud compute, electric-car power electronics, and 5G/6G wireless. We have managed to produce the world's first single-crystal diamond wafers and are now on a mission to put a diamond behind every chip. We are the rare unicorn that has grown fast and profitably. We received $515m in funding and are executing a multi-$B expansion plan for one of the greenest forms of tech manufacturing: converting greenhouse gas into diamond wafers using zero-emission energy.

Responsibilities

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• Monitor and maintain IT and infrastructure devices to ensure maximum system uptime.
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• Provide comprehensive service desk support and collaborate with users for technology rollouts.
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• Execute vulnerability remediation and manage a subset of software security tools.
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• Develop and organize technical documentation for system procedures and workflows.
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• Assist in sourcing and configuring hardware and software components from vendors.

Requirements

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• Associate’s degree in IT or 3+ years of experience in enterprise systems and networking, with advanced knowledge of ITSM tools and procedures.
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• Strong proficiency in Microsoft Windows 10/11 and Windows Server administration.
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• Practical experience with Layer 1 networking and Google Workspace productivity tools.
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• Bilingual fluency in English and Spanish; German proficiency is a plus.
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• Excellent communication skills with a patient and empathetic approach to troubleshooting.