VIP Account Manager

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to

• -
• Manage and maintain relationships with VIP / high-value clients;
• -
• Act as the main point of contact for assigned accounts;
• -
• Provide personalized service and proactive communication;
• -
• Monitor client activity and performance metrics;
• -
• Identify opportunities for upselling and cross-selling;
• -
• Develop strategies to increase client retention and lifetime value;
• -
• Handle escalations and complex client issues efficiently;
• -
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• -
• Track KPIs related to retention, reactivation, and revenue growth;
• -
• Stay updated on products, promotions, and market trends;
• -
• Comply with company policies and security standards.

Experience you’ll need to bring

• -
• Fluency in Spanish (mandatory);
• -
• Upper-Intermediate to Advanced command of English (fluent written and spoken);
• -
• Previous experience as a Sales Representative, Account Manager, VIP Manager, or similar role;
• -
• Experience in iGaming / fintech / online services (preferred);

• An analytical mindset with the ability to interpret client data;

• -
• Results-driven with a strong focus on revenue and retention.

It's a perfect match if you have those personal features

• -
• Strong sales, negotiation, and communication skills;
• -
• Experience or strong ability in cross-selling and identifying revenue opportunities;
• -
• High level of responsibility;
• -
• Proactive mindset, with the ability to anticipate client needs and take initiative;
• -
• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

Our clients offer competitive benefits to support your professional and personal growth, including

• -
• Health & Wellness Focus;
• -

Global Medical Coverage;

-

Growth Opportunities;

• -
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• -

Performance-Driven Rewards;

• -
• Dynamic Work Environment.
• Apply, and let your growth journey begin.