VIP Costumer Support Representative

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to

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• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
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• Ensure 24/7 coverage, specifically handling night shift operations;
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• Respond to customer inquiries promptly and professionally;
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• Resolve complex issues efficiently while maintaining VIP service standards;

• Escalate technical or high-priority cases to relevant departments when necessary;

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• Monitor customer accounts and proactively identify potential issues;
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• Meet KPIs related to response time, resolution time, and customer satisfaction;

• Adapt to rotating schedules, including weekends and holidays;

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• Ensure smooth shift handovers between day and night teams.

Experience you’ll need to bring

• Previous experience in the iGaming industry or familiarity with it;

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• Upper-Intermediate level of English (written and spoken);
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• Fluent Spanish speaker;
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• 3+ years of experience in customer support;
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• Experience handling live chat and email interactions will be considered an advantage.

It's a perfect match if you have those personal features

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• Excellent organizational skills and ability to prioritize in order to meet deadlines;
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• Excellent teamwork skills with strong communication skills;
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• Ability to work in a fast-paced environment and under pressure;
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• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including

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• Health & Wellness Focus;
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Growth Opportunities;

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Performance-Driven Rewards;

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• Dynamic Work Environment.
• Apply, and let your growth journey begin.