VIP Customer Support Representative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to

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• Provide personalised, high-quality support to VIP customers across multiple brands;
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• Act as the main point of contact for assigned high-value clients;
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• Build and maintain strong, long-term relationships;
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• Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
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• Handle inquiries, issues, and escalations for different brands within the company;
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• Adapt communication style and service standards according to each brand’s guidelines;
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• Maintain deep knowledge of each brand’s products, services, and promotions;
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• Demonstrate flexibility with schedules and workload;
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• Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring

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• At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
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• English proficiency at B2+ level, both written and spoken;
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• Experience working in a fast-paced and KPI-driven environment;
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• Previous experience using CRM systems or customer support tools is considered an advantage.

It's a perfect match if you have those personal features

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• Energetic, proactive, and genuinely enjoy communicating with people;
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• Strong communication and interpersonal skills with a customer-focused approach;
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• Strong problem-solving skills and attention to detail;
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• Good multitasking and time-management skills;
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• Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.

Our clients offer competitive benefits to support your professional and personal growth, including

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• Health & Wellness Focus;
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Global Medical Coverage;

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Growth Opportunities;

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• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
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Performance-Driven Rewards;

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• Dynamic Work Environment.
• Apply, and let your growth journey begin.