IT Helpdesk and Access Governance Analyst

About QuantHealth

QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success.

About the Role

• This role combines day-to-day IT help desk support with ownership of identity and access
• governance across the organization. The successful candidate will serve as the primary
• point of contact for end-user IT issues while also acting as the gatekeeper for user
• provisioning, access control, and compliance with IAM policies.
• Responsibilities - IT HELPDESK

• Serve as the first point of contact for IT support requests via ticket, phone, or in

person

• Troubleshoot hardware, software, network, and connectivity issues for end users
• Perform password resets, account unlocks, and MFA resets
• Escalate unresolved issues to second-line support or specialist teams
• Maintain and update the IT helpdesk knowledge base and ticket records
• Set up and configure workstations, laptops, and peripherals for new joiners

Responsibilities - IDENTITY & ACCESS GOVERNANCE

• Create, modify, and deactivate user accounts across Active Directory, Office 365,

and other enterprise platforms

• Manage user provisioning and deprovisioning throughout the employee lifecycle

(onboarding, role changes, offboarding)

• Enforce role-based access control (RBAC) and least-privilege principles across

systems and applications

• Process and review access requests, ensuring approvals align with security policies
• Conduct periodic access reviews and recertification campaigns to identify and

remediate role drift

• Monitor and audit access logs to detect anomalies or policy violations
• Support segregation of duties (SoD) policy enforcement
• Maintain documentation for IAM processes and contribute to policy updates
• Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate to

access governance

Qualifications

• 1-3 years in an IT helpdesk or IT support role
• Hands-on experience with Office 365/ Google workspace administration
• Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML
• Familiarity with ticketing systems (e.g. Jira Service Management)
• Strong troubleshooting and analytical skills
• Clear communication skills, able to explain technical issues to non-technical users
• High attention to detail and commitment to data accuracy

Nice to have

• Exposure to IGA (Identity Governance & Administration) tools
• Scripting skills in PowerShell or Python for automation tasks