About The Role

Mellon Technologies, the parent company of Mellon Group, is a leading provider in electronic transactions, telephone customer service, and business process outsourcing. Specializing in innovative Point of Sale (POS) solutions, we are committed to delivering reliable products and high-quality services to our clients.

We are looking for a POS Operations Support Coordinator to support the daily operations of our POS Service team.

The role focuses on ensuring smooth processes, monitoring performance, and driving continuous improvement.

Key Responsibilities

Monitor daily operations and resolve issues promptly
Ensure SLA compliance and track performance metrics
Analyze data and recommend process improvements
Coordinate and communicate across teams
Handle escalations and ensure timely resolution
Support internal communication and team efficiency
Bachelor’s degree in Engineering, IT, Business, or related field
2–4 years of experience in operations or service coordination
Strong analytical and organizational skills
Excellent communication skills
Proficiency in Microsoft Office (BI/reporting tools are a plus)
Competitive salary
Health insurance
Training and development opportunities
Dynamic work environment

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