Process Improvement Analyst

Process Improvement Business Analyst

Intro

We have an exciting opportunity for two Process Improvement Business Analysts to join our Process Engineering team on a 12-month fixed-term contract, based in Darlington with hybrid working.

These newly created roles will play a pivotal part in supporting a key transformation project, helping us prepare for future demand by identifying opportunities to improve the way we work, enhancing colleague and member experiences, and ensuring our processes are fit for the future.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here

The Role

As a Process Improvement Business Analyst, you will be a key member of our Process Engineering team, working closely with stakeholders across Member Services and wider Railpen to analyse, redesign and optimise business processes.

Supporting the delivery of a key transformation project, you will help identify opportunities to increase operational efficiency, improve member outcomes and ensure our processes can effectively support future business demand. You'll work with subject matter experts to understand current ways of working, uncover pain points and risks, and design practical, scalable solutions that deliver tangible business benefits.

You'll facilitate workshops, gather and document business requirements, map current and future state processes and support the development of solutions that deliver measurable business benefits.

This is an exciting opportunity to contribute to meaningful business transformation, influencing how our services evolve and helping to shape the future operating model of Member Services.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The Person

You will have strong business analysis skills, with experience gathering requirements, facilitating workshops, documenting current and future state processes and translating business needs into practical improvements.

You'll have a track record of successfully analysing complex business processes, identifying opportunities for improvement and supporting the delivery of change initiatives. Experience of facilitating workshops, engaging stakeholders and documenting current and future state processes is essential.

You will also bring

• Experience using process mapping and modelling tools.
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
• Strong analytical and problem-solving skills, with the ability to translate data and insights into practical recommendations.
• Experience supporting business change and process transformation programmes.
• Excellent stakeholder management skills, with the confidence to challenge constructively and influence at all levels.
• Strong verbal and written communication skills, including the ability to present complex information clearly to different audiences.
• A collaborative approach and a passion for improving customer and colleague experiences.
• Experience producing business requirements, process documentation and stakeholder-focused recommendations.

Whilst experience within pensions or financial services would be advantageous, we're particularly interested in candidates who can demonstrate strong process improvement expertise gained in complex operational, customer-focused or regulated environments.

What we can offer you

Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave, plus bank holidays
• Defined Contribution pension

Health & Wellbeing

• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• Give as you earn scheme
• Paid volunteering days

Next Steps

• Please apply for the apply button or visit Careers Page by Friday 17th July 2026.
• Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life .