Monitor Technician Telemetry

Nyack, New York Department

3 Doctors Work Shift

Night Work Days

ALTERNATE WEEKENDS, NIGHTS VARY Scheduled Hours

7 PM-7 AM Scheduled Daily Hours

11.5 HOURS Hours Per Pay Period

40 Pay Rate/Range

24.15-24.90

Job Summary

The Monitor Technician Telemetry is responsible for ongoing surveillance of patient cardiac monitors and provides RNs and/or clinicians with immediate notification of any changes in cardiac rhythms.

Essential Functions

• C. JOB SPECIFIC COMPETENCIES:

Duties include but are not limited to

1. Measure and interprets patients’ heart rhythm.
2. Initiates and discontinues monitoring on admission, transfer or discharge, including patient information in Central Telemetry.
3. Maintains Logbook.
4. Answers phone and communicates clearly when receiving information from other units.
5. Uses clear and complete communication with unit personnel when delivering information about changes in patient rhythm.
6. Orients and mentors new staff.
7. Serves as a resource for training and troubleshooting Central Monitoring.
8. Troubleshoots with nursing staff and Biomedical Engineering as appropriate.
9. Gives report to oncoming shift,
10. Maintains stock and designated equipment including telemetry box and lead wires.
11. Reports defective equipment and failures to Biomedical Engineering.
12. Performs other duties as requested.

• Employee Performance Standards

A. CUSTOMER SERVICE

1. Demonstrates the ability to create a positive interaction with the customer.
2. Maintains the dignity and confidentiality of the patient; serves as patient advocate.
3. Utilizes positive communication skills when interacting with people of different cultures, values and

beliefs.

1. Demonstrates the ability to acknowledge customer concerns and takes corrective action.
2. Demonstrates compliance with identified customer service behaviors.
3. Provides escort to customers when necessary.

• B. PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
2. Utilizes resources to maintain and improve self-development and knowledge.
3. Complies with licensure and/or certification requirements.
4. Participates in annual competency assessment.

• C. BUDGET:

1. Demonstrates fiscally prudent use of equipment and supplies.
2. Utilizes charge process for supplies/equipment.

• D. PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.
2. Participates in committees and task forces as requested.
3. Performs other duties as assigned within classification.
4. Assists with the orientation process of new Monitor Technicians.

• Part I: Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including

WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will

• Anticipate and address my patients’ and customers’ needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B. MISSION/STRATEGIC PLAN

Participates in activities which support the mission of the hospital

Qualifications

• High School Required or
• GED Required
• less than 1 year Previous health care experience required Required or
• currently enrolled in a nursing program preferred Preferred
• Monitor Technician experience preferred. Preferred
• Full command of English Language.
• Sufficient physical ability and perceptive acuity to perform patient care functions.
• BLS within 1 month of hire within 30 Days Required and
• completion of Dysrhythmia Course required. Upon Hire Required

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.