Patient Access Representative

This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep.

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

2 years Related experience (Required)

Required Skills/Knowledge

• Broad knowledge in administrative processes, customer service skills.
• Computer knowledge necessary.
• Microsoft Office experience preferred (Word & Excel).
• Complete Patient Access training curriculum and pass all competency assessments.
• The ability to type minimum of 35 words per minute required.

Functional Accountabilities

Patient Services

• Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system.
• Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
• Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients.
• Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
• Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
• Obtain required consents for department & ensure distribution of compliance related materials (