Administrative Assistant

If you are an active Commonpoint Employee, please exit and apply internally through the Jobs Hub HERE

The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, supervising front desk staff, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Client Services & Registration

• ● Provide excellent customer service in person, by phone, and by email.
• ● Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
• ● Assist with room and gym rental scheduling and payments.
• ● Maintain participant records, attendance, payments, and refunds.
• ● Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support

• ​ ● Support daily front desk operations and maintain an organized environment.
• ● Manage credits, refunds, and inventory of POS items (Uniforms, swim camps, dance tickets).
• ● Assist with special events and community outreach.
• ● Help create flyers, update the website, and support social media posts.

Facility & Program Support

• ​● Assist with rental coordination and contract processing.
• ● Provide administrative support to department leadership.
• ● Track program enrollment and prepare basic reports.
• ● Greet prospective members and give tours of the facility.

Qualifications

• ​● Strong computer skills (Google Workspace, Salesforce/CRM platforms).
• ● Excellent customer service, communication, and organizational abilities.
• ● Familiarity with youth aquatics, sports, or dance programs is a plus.
• ● CPR/First Aid certification or willingness to obtain.

Other Duties

• Perform additional assignments as required to meet the evolving needs of the department.
• Hourly Rate: $20.00/hour

Job Details

• ● Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY, 11375)
• ● Employment Type: Part-Time (19 hours per week)

● Potential Work Shift Options

• ● Mondays, Tuesdays, Wednesdays, Thursdays from 9:00am-1:00pm
• ● Mondays from 2:00-7:00pm
• ● Fridays from 2:00-7:00pm
• ● Saturdays and Sundays (8:00am - 12:00pm, 12:00-5:00pm, 5:00-11:00pm)
• ● Non-Union Position
• ● In-Person