Hospitality Manager (HNW Segment)

Tijuana, On-Site

General Purpose of the Position

The Hospitality Manager is responsible for the strategic management and retention of Caliente.mx’s most exclusive clientele. This role requires a unique blend of luxury hospitality expertise and private wealth management acumen . The ideal candidate will act as a peer to our most influential users, providing sophisticated, high-touch service while navigating high-stakes environments with absolute confidence and professional authority.

Key Responsibilities

• Strategic Portfolio Oversight: Act as the primary point of contact for High-Net-Worth (HNW) clients, ensuring a bespoke, "white-glove" experience that aligns with international luxury standards.
• Executive Relationship Management: Engage with high-profile individuals and business leaders with poise and assertiveness, managing complex demands and high-volume transactions with ease.
• Bespoke Hospitality & Concierge: Design and coordinate exclusive lifestyle experiences and personalized rewards, maintaining the standards of a world-class luxury concierge.
• Retention & Loyalty Strategy: Utilize emotional intelligence and deep industry knowledge to foster long-term loyalty, acting as a trusted advisor to the client while protecting the brand’s interests.

Candidate Profile

• Professional Background: 7+ years of experience in Private Wealth Management, Luxury Hospitality (5-star General Management), or Elite Relationship Management .
• UHNW Expertise: Proven track record of directly managing relationships with highly influential, affluent individuals.
• Exceptional Communication: Must possess the executive presence required to communicate effectively at a peer level with high-net-worth clients.
• Language: Full professional proficiency in English and Spanish is mandatory.

Core Competencies

• Financial & Emotional Resilience: Ability to maintain professional composure and authority in high-pressure, high-stakes financial environments.
• Discretion & Integrity: Demonstrated ability to handle sensitive information with the highest level of confidentiality.
• Analytical Acumen: Capacity to understand market trends and client behavior to drive engagement and prevent churn.