Business Analyst Junior [Origination Delivery]

We’re looking for a Business Analyst to join our Delivery Platform , responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you

• Develop business and operational processes for the Postal direction
• Work deeply with the partners (we use several partners for postal deliveries)
• Design interfaces and solutions within internal systems
• Participate in team development
• Work with the backoffice system
• Design, document, and maintain operational regulations, workflows, and standards
• Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
• Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
• Write clear and structured requirements for development teams
• Define tasks, track progress, and control delivery timelines
• Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
• Monitor and improve key metrics related to delivery efficiency, productivity, and quality
• Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit

• Strong business mindset with hands-on experience in operational environments
• Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
• Experience collaborating with product analysts and translating insights into actionable changes
• Excellent communication skills — confident working with large operational teams and senior stakeholders
• Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
• High level of structure and organization — comfortable managing complex processes and multiple streams of work
• Experience in task decomposition, prioritization, and deadline control
• Ability to write clear, structured requirements and work effectively with engineering teams
• Strong stakeholder management and expectation-setting skills
• B2 or higher English level for effective communication with an international team

Your bonus skills

• Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations
• Experience working in large operational organizations with significant frontline staff, such as:
• delivery services
• logistics or warehouses
• couriers or drivers (marketplaces, fintech, e-commerce)
• Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working

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• Innovative Spirit: A commitment to creativity and groundbreaking solutions
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• Honest Feedback: valuing open, transparent communication
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• Supportive Team: a strong, collaborative community
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• Celebrating Achievements: recognizing our wins together
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• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits

• Relocation support to Mexico with assistance for the employee and their family

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• Flexible work from one of our offices or remote
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Healthcare Coverage

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• Education Budget: Language lessons, professional training and certifications
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• Wellness Budget: Mental health and fitness activity reimbursements
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• Vacation policy: 20 days of annual leave and paid sick leave