Digital Retail Implementation Consultant

SUMMARY

SUMMARY

We're looking for enthusiastic candidates with Retail DMS and/or dealership experience who love challenges, push boundaries, and are passionate about delivering awesome customer experiences. Responsible for the initial phases of an OEM retail product installation, on-time completion, and communications throughout the assigned project timeline and customer support post launch. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

DUTIES & RESPONSIBILITIES

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects at one time.
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
• Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
• Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
• Deep understanding of Tekion products, including end-user workflows and configurations.
• Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project.
• Represent Tekion in a positive and professional way in all dealership interactions.
• Foster relationships with all OEM, dealership personnel, and stakeholders.

QUALIFICATIONS

• 2+ years of Retail DMS experience or equivalent in the auto industry
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• 1+ years in Project Management or Project Lead role is preferred
• Travel (flying) is less than 25%
• Normally receives little instruction on day-to-day work, general instructions on new assignments.

PERKS & BENEFITS

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board