Staff Program Delivery Manager

KEY ROLE AND RESPONSIBILITIES

• Ensure OEM programs meet or exceed goals in customer satisfaction, compliance, quality, and team performance.
• Implement and manage changes or interventions to ensure successful achievement of project goals.
• Act as a key liaison between Tekion, OEMs, and internal teams to facilitate effective communication.
• Identify opportunities to enhance Tekion solutions using feedback and inputs from OEM partners.
• Produce accurate and timely reports on program status throughout its lifecycle. Analyze and proactively manage program risks.
• Support product-related activities across OEM programs, integrations, and design improvements.
• Build, engage, and maintain strong relationships with key stakeholders at OEM and vendor partner levels.
• Define scope, timeline, and stakeholder involvement for OEM and vendor integrations.
• Develop integration timelines in alignment with OEM, product, and engineering teams to meet delivery commitments.
• Drive integrations end-to-end, identifying the fastest path to success and proactively removing blockers.
• Present and demonstrate Tekion products and services to OEMs and vendor partners.
• Collaborate with Product and Engineering teams to define and deliver vendor integration requirements.
• Train field teams on integration usage and testing processes.
• Become a subject matter expert on DMS integrations for both OEM and vendor partner systems.
• Represent Tekion at conferences and trade shows, as required.
• Work closely with OEMs, dealers, and partners to define use cases, integration requirements, business cases, and user experiences.
• Oversee and own the complete integration lifecycle from initiation to successful delivery.
• Maintain clear and trusted communication with commercial, product, and engineering teams.
• Communicate effectively with customer executives (CIOs/CTOs) and other key stakeholders.
• Define and manage delivery milestones, timelines, and success criteria for customer implementations.
• Draft resource allocation plans and Statements of Work (SOW) aligned with customer and business objectives.
• Clearly communicate the business value and impact of deliverables to customers and internal teams.
• Monitor, assess, and mitigate delivery risks, adapting plans as needed to ensure successful outcomes.
• Maintain structured and transparent reporting on project progress, risks, and next steps, tailored for customer communication.

BASIC QUALIFICATIONS

• 7+ years project/program management experience.
• Define product requirements, prioritization and drive ongoing collaboration with our world-class product and 1 engineering teams.
• Sales mindedness and/or experience considered plus.
• High level of interpersonal communication skills including.
• Responsible, organized, creative, and excellent attention to detail.
• Must be proficient in Software Products such as - Word, Excel, SharePoint, Confluence and PowerPoint.
• Strong business ethics.
• High energy, self-starter with the ability to exceed in team and independent environments.

PREFERRED QUALIFICATION

• Experience working in the automotive retail industry.
• Experience working at or with OEMs.
• Experience with Dealer Management Systems (DMS).
• Experience with Product Management / Integrations.

PERKS AND BENEFITS

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Great benefits including unlimited PTO, parental leave and free snacks and beverages.
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home-grown and built ground-up.
• A dynamic work environment with a strong sense of community and collaboration.
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
• Exciting opportunities for career growth and development.