Clinical Quality Manager

Must be willing to attain Michigan RN license

About Us

• We are fixing US healthcare by building an AI-native physical care platform, starting with
• home health. We’ve built one of the best AI teams in the world (from Character AI, Scale,
• Palantir, Citadel, Jane Street) and paired them with a team of healthcare veterans to build a
• new type of healthcare company: one that delivers care at the speed of an AI company.
• Our centralized team of Clinical Quality Managers support many HER back-office clinical
• functions. This role is designed to help ensure accurate documentation, timely workflow
• completion, regulatory compliance, and high-quality patient care. By providing centralized
• clinical support, Clinical Quality Managers help reduce administrative burden on branch
• teams so local clinical leaders can focus on patient care and clinician development.
• Position Type: Remote, centralized position supporting multiple branch clinical field
• teams.

Position Overview

• The Clinical Quality Manager is a centralized, remote RN role that provides clinical and
• administrative support to field clinical teams. This is not a field position—the Clinical
• Quality Manager works remotely to help manage EMR workflows, order processing, and
• compliance-related activities.
• This role serves as an important partner to branch clinical leadership by helping ensure
• clinical documentation, order processing and workflows are completed accurately and on
• time. Success in this role requires strong attention to detail, sound clinical judgment, and
• comfort working in a fast-paced, technology-driven environment.

What You'll Do

Support Quality, Safety, and Compliance

• Help identify recurring documentation and workflow opportunities for improvement
• Support quality assurance activities by ensuring clinical work meets organizational

standards

Order Management & EMR Workflow Support

• Review and process physician orders within the EMR
• Ensure verbal orders meet documentation requirements
• Confirm orders are complete and aligned with patient care needs
• Support intake and referral processing through clinical review as needed

End of Episode Management

• Review discharge reports to ensure required documentation is complete
• Process and lock transfer to inpatient facility and death at home OASIS visits
• Verify discharge summaries and signed orders are present
• Confirm NOMNC documentation is completed when applicable
• Process discharge-related orders as needed

Hospital Hold Process Support

• Manage hospital hold documentation and inpatient transfer workflows
• Assist with plan of care updates for hospitalized patients
• Support resumption of care workflows and monitor pending approvals
• Complete discharge workflows for patients who remain in facilities at the end of an

episode when appropriate

Quality & Compliance Monitoring

• Review infection control reports and escalate concerns as needed
• Monitor wound score documentation and identify variances
• Review quality improvement events and communicate trends to leadership
• Process clinical alerts and potentially avoidable event notifications
• Audit missed visits and related documentation to support quality care delivery and

reimbursement compliance

• Monitor for timely initiation of care concerns

Patient Status Monitoring

• Review vital sign alerts and ensure appropriate follow-up documentation is

completed

• Monitor coordination notes for physician updates and clinically significant

medication-related concerns

• Review EMR dashboards for changes in patient condition and escalate issues

appropriately

Who You Are

• A detail-oriented RN who enjoys working within systems and processes to support high-quality patient care. You are organized, dependable, and comfortable managing multiple
• workflows while maintaining accuracy. You work well independently and communicate
• effectively with clinical teams when support or escalation is needed.

Requirements

Required

• Active RN license
• Prior home health field experience
• Minimum of 1 year of experience working in Homecare Homebase (HCHB) back office workflows
• Strong understanding of home health documentation and regulatory requirements
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a remote work environment
• Effective written and verbal communication skills

Preferred

• Multistate/Compact RN License
• Willingness to seek additional state licensure
• Previous home health management experience
• Experience supporting multiple locations or clinical teams remotely

Compensation

Salary Range: $80,000 - $85,000 annually, dependent on experience (D.O.E.)

Why Join Us

• Join a mission-driven team that is transforming home healthcare through technology,
• operational excellence, and clinical expertise. You'll have the opportunity to make a
• meaningful impact on patient care while working remotely alongside innovative healthcare
• and technology professionals