BPO Intern

About VIZX Global

VIZX Global is a fast-growing BPO and RPO firm connecting global enterprises with Africa’s top talent. We provide outsourcing solutions across staffing, contact center, payroll, and back-office operations for clients in the USA, Europe, and Africa.

Our mission is to showcase Africa, especially Kenya, as a world-class outsourcing destination, empowering the next generation of professionals through real-world experience.

Role Overview

• We’re looking for motivated and articulate interns who are eager to begin their careers in the Business Process Outsourcing (BPO) industry.
• You’ll receive practical exposure in customer communication, data handling, and global client support while developing essential call center and professional service skills.

Key Responsibilities

• Handle mock and live inbound/outbound customer interactions under supervision.
• Learn to use call center and CRM tools
• Support client projects by collecting data, logging calls, and documenting feedback.
• Participate in training sessions on communication, customer service, and BPO fundamentals.
• Assist BPO Associates in day-to-day client delivery and reporting tasks.
• Uphold company values— Integrity, Excellence, Growth, Gratitude, and Community —in every interaction.

What You’ll Gain

• Hands-on experience in a real BPO environment.
• Training in call handling, client communication, and customer support systems.
• Coaching and mentorship from industry professionals.
• Potential transition into a full-time BPO Associate role upon successful completion.

Requirements

• Diploma or degree in Business, Communication, Customer Service, or related field.
• Excellent written and verbal English communication.
• Strong interpersonal and listening skills.
• Eagerness to learn, adapt, and work in a fast-paced professional setting.
• Availability for full-time internship (3–6 months) at our Nairobi office.

Nice to Have

• Prior exposure to call center, telemarketing, or customer support roles (even academic projects).
• Familiarity with CRM or virtual communication tools.

• Why Join VIZX?
• At VIZX, you’ll be part of a purpose-driven company that’s redefining Africa’s role in global outsourcing.
• We don’t just offer internships, we build careers .